Shipping Policy
Thank you for shopping with Riviera Romance Jewelry. We currently ship to addresses in the United States and Canada.
### Order Processing
Orders are typically processed within 1–5 business days, excluding weekends and U.S. holidays. Processing time is separate from the carrier’s estimated delivery time. Once your order ships, you will receive a confirmation email with tracking information.
### United States Shipping
- Standard shipping is free on U.S. orders of $60 or more.
- Standard shipping is $5.99 on U.S. orders under $60.
- U.S. Priority Shipping is available for $10.
- Standard delivery is generally estimated at 3–5 business days after dispatch. Any available priority-delivery estimate will be shown at checkout.
### Canada Shipping
- Tracked shipping to Canada is $25.
- Delivery is generally estimated at 5–7 business days after dispatch.
Delivery estimates are provided by the carrier and are not guaranteed. Customs processing, severe weather, holidays, carrier disruptions and other circumstances outside our control may cause delays. Any applicable import duties, taxes or brokerage fees that are not collected at checkout are the customer’s responsibility.
### Tracking
Tracking information will be emailed after your order has shipped. Please allow up to 48 hours for the carrier’s tracking system to update.
### Shipping Delays
If we learn that we cannot ship your order within the stated processing time, we will contact you with a revised shipping date and give you the option to accept the delay or cancel the unshipped order for a full refund.
### Address Changes
Please review your shipping address carefully before placing your order. If you need to request a change, contact us as soon as possible at info@rivieraromance.com. We cannot guarantee address changes after an order has entered processing or shipped.
Customers are responsible for additional shipping costs caused by an incorrect or incomplete address unless the error was made by Riviera Romance Jewelry.
### Lost, Damaged or Misdelivered Packages
If your package arrives damaged, is missing items or contains an incorrect item, please contact us as soon as possible with your order number and clear photographs of the package and item.
If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors and the carrier, then contact us so we can help review the shipment. Riviera Romance Jewelry will evaluate lost-package claims individually with the carrier.
### Contact
For shipping questions, contact:
Riviera Romance Jewelry
Email: info@rivieraromance.com
Contact page: https://rivieraromance.com/pages/contact