Refund Policy
We want you to love your Riviera Romance Jewelry purchase. If an eligible item is not right for you, you may request a return within 14 calendar days of delivery.
### Return Eligibility
To qualify for a return, the item must be:
- Unworn, unused and undamaged;
- Returned with any original tags and in its original jewelry box or packaging; and
- Accompanied by the order number or other proof of purchase.
Items returned without prior authorization may not be accepted.
### How to Request a Return
Email info@rivieraromance.com within 14 calendar days of delivery. Include your order number, the item you want to return and the reason for the return. If the return is approved, we will provide return instructions and the return address.
Please do not send an item back before receiving return authorization.
### Return Shipping
For returns based on preference, fit or a change of mind, the customer is responsible for return-shipping costs. Original shipping charges and any customs, duties or brokerage fees are non-refundable.
We recommend using a trackable shipping service. Riviera Romance Jewelry is not responsible for an authorized return until it is received by us.
If the item is damaged, defective or incorrect due to our error, we will cover the reasonable return or replacement shipping cost.
### Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact us as soon as possible, preferably within 7 days, at info@rivieraromance.com. Include your order number and clear photographs so we can evaluate the issue and arrange an appropriate replacement, refund or other resolution.
### Items That Cannot Be Returned
The following items are not eligible for return unless they arrive damaged, defective or incorrect:
- Gift cards;
- Customized or personalized items;
- Pierced earrings or body jewelry that has been opened or worn, for hygiene reasons; and
- Items explicitly marked “Final Sale” on the product page at the time of purchase.
A promotional or discounted price alone does not make an item Final Sale unless it is clearly identified that way before purchase.
### Exchanges
Exchanges depend on product availability. Contact us to request an exchange. In some cases, the fastest option is to return the eligible item and place a new order after the return is approved.
### Refunds
We will inspect your return after it arrives and notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund.
Original shipping charges, return-shipping costs and customs or duties are not refundable unless the return is due to an error by Riviera Romance Jewelry or applicable law requires otherwise.
### Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@rivieraromance.com. We cannot guarantee cancellation after an order has entered processing or shipped. If the order has shipped, the return rules above will apply.
### Consumer Rights
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer-protection law.
### Contact
For return or refund questions, contact:
Riviera Romance Jewelry
Email: info@rivieraromance.com
Contact page: https://rivieraromance.com/pages/contact